Rensoft


Support & Maintenance

Rensoft offer several methods of support; via telephone, email, remote access (PC and Unix) and on-site. We are happy to tailor a support package suitable to your IT needs. We provide four levels of support services, Bronze, Silver, Gold and Platinum. These contracts are designed not only to address potential problems but to also deal with many other aspects of the system, such as basic sytem administration and printer management.

  Telephone
Support		 Call Logging
& Tracking		 Remote
Support		 Quarterly
Performance
Clinics		 Off-Site
Backup
Server
Bronze yes yes yes no no
Silver yes yes yes no no
Gold yes yes yes yes no
Platinum yes yes yes yes yes

We also provide a 24/7 out of hours support service, which is available on a long or short term basis. Hardware maintenance contracts are back-to-back contracts with either the manufacturer or reputable third party maintenance companies.

Technical Services
Support & Maintenance

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